01 Information we collect

Information you provide to us

We may collect information such as your name, business or job title, company name, email address, phone number, mailing or billing address, service requirements, technical support details, and — where relevant to manpower services — resume/CV, employment history, and educational qualifications. You are responsible for ensuring the information you give us is accurate and up to date.

Information collected automatically

When you visit our website, we may automatically collect technical details including IP address, browser and device type, operating system, referring URL, pages visited, and general location derived from technical data. This helps us maintain, secure, and improve our website and services.

Log, usage, and device data

Our servers may record interaction data such as timestamps, actions taken, and error information. We may also collect details about the device used to access our services, such as browser configuration and IP address.

Location and third-party information

We may receive approximate location information based on technical data, and information from business partners, recruitment partners, or authentication and payment providers, always in line with applicable law.

Sensitive personal information

We do not intentionally request sensitive personal information unless reasonably necessary for a specific purpose permitted by law, and we apply appropriate safeguards where it is required.

02 How we use your information

We process personal information for legitimate business purposes, including to:

• Provide and support our IT support, service desk, and technical services
• Respond to enquiries, complaints, and support requests
• Deliver software development, website development, cloud, and cybersecurity services
• Understand your business needs for IT consulting
• Assess candidates and manage manpower consultancy and recruitment
• Create and manage customer accounts and records
• Process payments, invoices, and billing where applicable
• Detect and prevent fraud, abuse, and security incidents
• Improve our website's functionality and performance
• Send service, administrative, and — where permitted — marketing communications
• Comply with legal and regulatory obligations
• Protect our legal rights, property, and business interests

You may opt out of promotional communications at any time using the unsubscribe link or by contacting us directly.

03 Legal basis for processing

We process personal information only where a lawful basis exists, which may include your consent, performance of a contract, compliance with legal obligations, protection of legitimate business interests, fraud prevention, or protection of health and safety. Where processing relies on consent, you may withdraw it at any time; this does not affect processing already carried out.

04 How we share information

We do not sell personal information as a business practice. We may share it where reasonably necessary with:

• Service providers — cloud hosting, IT and security providers, payment processors, analytics, and recruitment-related partners bound by appropriate contractual terms
• Business transactions — in connection with a merger, acquisition, financing, or asset sale, with appropriate protections applied
• Legal requirements — in response to court orders, regulatory requirements, or law enforcement requests
• Rights and safety — to protect our rights, property, users, or the public, or to investigate fraud and abuse

05 Cookies and tracking technologies

We may use cookies and similar technologies to operate the website, remember preferences, maintain security, and understand traffic and performance. You can manage cookies through your browser settings, though disabling some may affect site functionality. Where required by law, we obtain consent before using non-essential cookies.

06 Google Analytics and third-party services

We may use third-party analytics services, including Google Analytics, to understand website traffic. These providers process data under their own privacy policies. If we adopt additional advertising, payment, or communication tools, their processing is subject to their respective policies.

07 Social media and third-party login

Our services may link to third-party websites or platforms. If you log in through a third-party provider, that provider shares information according to the permissions you authorise. We do not control how third parties handle your data, and their own policies apply.

08 Data retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, or as required by law — accounting for factors such as contractual and legal obligations, dispute resolution, and security needs. When no longer required, information is deleted, anonymised, or securely disposed of; backup copies may persist briefly before secure deletion.

09 Data security

We apply reasonable technical and organisational measures — including access controls, authentication, encryption, monitoring, and backup procedures — to protect personal information. However, no method of transmission or storage is completely secure, and you are responsible for safeguarding your own account credentials.

10 Data breaches and security incidents

If we become aware of a data breach or security incident, we will investigate, contain, and mitigate it, and provide notifications to affected individuals and regulators within the timeframes required by applicable law.

11 Your privacy rights

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information; withdraw consent; object to or restrict certain processing; request information about our processing activities; and lodge a complaint with a relevant authority. These rights may be subject to legal exceptions.

12 How to exercise your privacy rights

To make a request regarding your personal information, contact us using the details in the "Contact us" section, with enough information for us to act on your request. We may verify your identity for security purposes and will respond within the period required by applicable law.

13 Children's privacy

Our services are primarily intended for businesses, professionals, and individuals legally able to use them. We do not knowingly collect personal information from children where prohibited by law. If you believe a child has provided information to us without appropriate authorisation, please contact us.

14 Third-party websites

Our website may link to third-party sites or services. We are not responsible for their privacy practices or content, and we recommend reviewing their policies before sharing personal information.

15 International data transfers

Depending on the technology providers we use, personal information may be processed or stored outside your home country. Where this occurs, we take reasonable steps to ensure such transfers comply with applicable law and appropriate safeguards.

16 Business and customer information

If you interact with us on behalf of a company or organisation, you confirm you have the authority to provide that information to us. Where we process data under a separate customer service agreement, that agreement may govern our specific responsibilities.

17 Manpower consultancy and recruitment information

As part of our manpower consultancy services, we process candidate information such as contact details, resumes, qualifications, employment history, skills, availability, and interview notes. We use this to identify opportunities, evaluate suitability, communicate with candidates and clients, and facilitate recruitment, sharing it with prospective employers only for legitimate purposes and in accordance with applicable law.

18 Marketing communications

Where permitted by law, we may send marketing communications. You can opt out at any time via the unsubscribe link, by emailing contact@confynix.com, or by following instructions in the message. Necessary service, administrative, or legal communications will continue regardless.

19 Do-Not-Track signals

As there is no universal standard for Do-Not-Track signals, our website may not respond to them unless required by law. You can manage tracking preferences through your browser and device settings.

20 Privacy of communications

When you contact us by email, phone, forms, or chat, we may retain relevant records to respond to your request, provide support, maintain business records, and meet legal or regulatory requirements.

21 Changes to this Privacy Policy

We may update this policy to reflect changes in our services, technology, business practices, or applicable law. The "Last Updated" date above will be revised accordingly, and we will provide additional notice of material changes where required.